Shipping: we ship within 5-7 days via USPS. When we ship your order we will send you a tracking number. We ship posters and prints via a flat rate shipping & handling of $8.50.

We only ship to US addresses. If you would like to make a purchase to ship to an international address, please contact us.

Local Pick-up: We will contact you to arrange a pick-up date and time. If you have purchased a Local Pick-up Only item, we will contact you to arrange shipping costs.

Payment Processing: We process payments via USAePay. This ensures your personal and payment information is kept private and securely processed on USAePay’s servers. This also means we never see or store your credit card information.

Tax: MA residents are charged 6.25% state sales tax on all orders. (Sorry, the state requires us to collect this).

Gift Certificates: you will receive a unique gift certificate code via email after checkout. You can choose any amount between $20 to $2000. Contact us if you’d like to purchase a physical gift certificate. Hope & Feather’s Gift Certificates can be used in our online shop or at our Amherst location.

Return policy: We will issue a full refund to your credit card for the price of a returned item if your return is received within 30 days of the purchase date and the item is in perfect condition. Returns will not be accepted 30 days after the original purchase date. Shipping and handling charges are not refundable for returns or exchanges. Please contact us if you want to return an item.

We will never sell, rent, or exchange your email address or personal information.