Shipping: we ship within 5-7 days via USPS. When we ship your order we will email you a tracking number. We ship posters and prints via a flat rate shipping & handling of $8.50.
We now ship prints and posters internationally, via USPS flat shipping rate of $23.50. Please note that we are not responsible for any foreign import taxes or customs charges.
Local Pick-up: We will contact you to arrange a pick-up date and time. If you have purchased a Local Pick-up Only item but would like it shipped, please add a note at checkout and we will contact you to arrange shipping costs. Please call (413-835-0197) or email us with any questions, we’re happy to help.
Payment Processing: We process payments via Square. This ensures your personal payment information is kept private and securely processed on Square’s servers. This also means we never see or store your credit card information.
Tax: MA residents are charged 6.25% MA state sales tax on all orders. (Sorry, the state requires us to collect this).
Gift Cards: you will receive a unique gift card code via email after checkout. You can choose any amount between $1 to $1000. Contact us if you’d like a physical gift card mailed to you. Hope & Feather’s Gift cards can be used in our online shop or at our Amherst location.
Return policy: We will issue a full refund to your credit card for the price of a returned item if your return is received within 30 days of the purchase date and the item is in perfect condition. Returns will not be accepted 30 days after the original purchase date. Shipping and handling charges are not refundable for returns or exchanges. Please contact us if you want to return an item.